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Server connection problem

Problem 1:

Sometimes your iCafeCloud server cannot connect to the cloud, on logs, it shows an error: ‘HttpSendRequest 12029”,

Solution :

You should check your Internet options and make sure TLS 1.2 is enabled (Figure 1).

Figure 1


For more information, refer to Update to enable TLS 1.1 and TLS 1.2 as default secure protocols in WinHTTP in Windows

You can enable TLS 1.2 with a tool called  MicrosoftEasyFix.

Problem 2 :

On windows server 2008 R2, you get the error message as below :

15:41:58 Connecting to the server

15:41:59 Connect to the backup server

15:41:59 Connected to the server failed

Solution :

Update the windows to the latest.